Hong Kong Coalition of Service Industries Innovative Service Awards - Grad Award: SPECTRA Technologies. Subsidiary awards: Bank of East Asia; Jardine Logistics Services (HK); SMEloan Hong Kong

Hong Kong productivity Council Productivity Award for Services - Grand Award MTR Corporation. Subsidiary awards: Cheung Kong Holdings - Citybase Property; Cheung Kong Holdings - Goodwell Property Management; Hongkong Post

Hong Kong Retail Management Association Service Awards - Grand Award: Giordano Ladies. Subsidiary awards: American International Assurance Co (Bermuda Ltd) - customer service center; Bank of American (Asia); The Kowloon Motor Bus Co (1933) - The KMB Customer Service Hotline; The Spaghetti House Restaurant

Hong Kong Tourist Association Tourism Services Awards - Grand Award: OceanPark. Subsidiary Awards: Chow Tai Fook Jewellery; Jumbo Floating restaurant; JW Marriott; Reliance Travel (HK)

Hong Kong Trade Development Council Service Awards for Export Marketing - Grand Award: Giordano International. Subsidiary awards: Geologistics; Pico Far East Holdings; RS Components; Lecco Technology; Hong Kong International Arbitration.