Leveraging from the TSC, Ya Da purveys front line technical support services to the bank's merchant customers all over the country. On top of software and hardware support, Ya Da will also furnish the bank with professional consultancy on its EDC network design. To-date, over 300 merchants in Guangdong Province have been enjoying the versatility of SPECTRA Technologies' S9000 series of POS terminal plus its EDC network installed by Ya Da.

Being the most dedicated partner of BOC, Ya Da has been working closely with Great Wall Card System on system integration and terminal selection. Lin Zhe, Ya Da's Vice President advised, "With single-focus on card system business, we fully understand Bank of China's need from our partner. Working with SPECTRA Technologies inspires us with new techniques and technical specialties that empower our support service capabilities. By offering world-class services for GWCS with truly efficiency and effectiveness, we raise the standard of technical support services in the country's card business industry accordingly."

In the past months, EDC networks have been widely spread in a speedy manner in the country without taking quality back-end support into consideration. In most cases, system integrators or network builders did not fundamentally withhold sufficient resources including manpower, technical know-how and geographical coverage. Customers in turn did not realise the benefit of technical support resulting in wastage in resources alongside with decline in competitiveness.

Comprehending the importance of post-installation support services to quality systems, SPECTRA Technologies' Sales & Marketing Director, Alfred Hung expressed, "China will be entering the World Trade Organisation shortly; the country's banking industry will be facing unsurpassed competition. We choose to launch TSC at this critical moment because we see the urgency in demonstrating world-class technical support services. Escorting the business development of GWCS, TSC equips BOC with service excellence to stay ahead of competition from around the world."

In the latter part of the year, SPECTRA Technologies and Ya Da will set-up more Technical Support Centres in Shanghai, Shenzhen, Chengdu and other major cities accordingly aiming customer satisfaction and express business growth of Bank of China.

About Beijing Ya Da Telecommunication Networks

Beijing Ya Da Telecommunication Networks is one of the certified EDC network system integrator of Bank of China's Great Wall Card System. It owns over 70% installation base of GWCS. Besides hardware and software selection, installation as well as maintenance, it also provides nationwide system consultancy and management. Its 50 specialists are dedicated to provide technical support for over 300 merchant acquiring branches of BOC all over China.

About S9000 series of POS Terminal - World's 1st integrated cordless POS terminal

Today, over 100,000 units of S9000 seris of integrated cordless POS terminal have been installed with following recognition:

Jan 1998

Graded in the "1998 EFT POS Terminalisation in Asia Report for the Payment Systems Industry" published by The Asian Banker Journal as The Best in terms of the following out of the 6 categories regarding product and price:

• Product Ergonomics;
• Technically Advanced;
• Highly specialised;
• Innovation; and
• Most Value Added

Nov 1996

Hong Kong Awards for Industry - Consumer Product Design